Contact
Real people, fast replies.
Questions about your order, the farm, or working with us — message us on WhatsApp (fastest) or email. We're a small team; the person who answers also packs the boxes.
+91 80874 11046
Usually replies within an hour
hello@magnoliaorchards.com
Replies within 48 hours
Where we work from
Magnolia Orchards
Kolhapur, Maharashtra, India
Farm visits are by appointment only during harvest season — drop us a message first.
When we're around
Monday – Saturday, 9 am – 8 pm IST
Messages outside these hours get answered the next morning. During peak harvest seasons we're typically faster.
Grievance officer
Per the Consumer Protection (E-Commerce) Rules, 2020, the following officer handles formal complaints related to orders, refunds, deliveries, or any unresolved concern with Magnolia Orchards.
Name: Shubham Patil
Designation: Proprietor & Grievance Officer
Email: hello@magnoliaorchards.com
WhatsApp: +91 80874 11046
Response time: within 48 hours
Resolution target: within 30 days
Most issues get sorted out the same day on WhatsApp. The grievance route is for cases where a regular conversation hasn't resolved things.
What to reach out about
- Help with an existing order — tracking, delivery date, change of address
- Refund / replacement requests — see the Refund & Cancellation Policy
- Pre-orders for next season, gift orders, corporate / bulk enquiries
- Farm visits during harvest season
- Press / partnership / wholesale enquiries
- Anything else — we're happy to hear from you